Terms and conditions


The general conditions of sale described below detail the rights and obligations of the Le Chat Biotté service, property of Hubs S. à r.l. and its client in the context of the service. Any service performed through the Chat Biotté service therefore implies the customer's unreserved acceptance of these general conditions of sale. In case of discrepancy between the French version and the other versions, the French version of the general conditions prevails.


Despite all the care we take in the presentation of the products, the visual and content of the products can sometimes be modified for technical reasons, beyond the control of Hubs S. à r.l.. Consequently, you expressly release Hubs S .à r.l. from any liability as a result of these changes. The photographs and texts reproduced on the website are for information only and cannot have a contractual value. Hubs S. à r.l. cannot be held liable if an error occurs in one of these photographs or one of these texts. The characteristics and the list of products are therefore subject to change and adaptation at any time depending on the season. In the event of a temporary shortage of stock, Hubs S. à r.l. undertakes to offer you a similar product, at the closest possible price and which may correspond to your expectations.


The prices of the goods sold are those in effect on the day the order is taken. They are denominated in Euros including VAT. for individuals and in euros excluding tax for companies. Hubs S. à r.l. reserves the right to modify its prices at any time. However, Hubs S. à r.l. undertakes to invoice the goods ordered at the prices indicated when the order is registered.


All orders are payable in euros. The options offered, depending on the country, are: - secure payment on the Internet using VISA and MASTERCARD credit cards - bank transfer to the account of Hubs S. à r.l. You guarantee to Hubs S. à r.l. that you have the necessary authorizations to use the payment method chosen, when validating the order form. If you pay by bank transfer, please choose the “shared costs” option (also called SHA for “shared”). Your order will be executed upon receipt of the exact amount invoiced. The bank account number on which to make the transfer appears in the order confirmation mail which is sent when the order is placed. You can also find the bank account data in "My account" / "My last three orders" by clicking on your order. The provisions relating to the fraudulent use of payment by card in the agreements concluded between you and the issuer of the card and between Hubs S. à r.l. and its banking establishment, apply. In order to reinforce the security of transactions, you may be asked to present the bank card used for payment of the order accompanied by an identity document, when the order is delivered.



CETREL verifies the validity of your card and informs you of the acceptance or refusal of the transaction. If accepted, the order is validated. In the event of a refusal (card refused, card data entry error, etc.), the system takes you back to the order page. This gives you the option of choosing another payment method or trying again with the same card. Any doubtful order due to the products ordered, the geographical origin etc. will be subject to a specific procedure to avoid any risk of fraudulent use of bank cards or any other type of fraud Hubs S. à r.l. reserves the right to cancel any order from an Internet user with whom there is a dispute relating to the payment of a previous order.


The minimum order amount is set at €20 (excluding delivery costs) regardless of the delivery zone. *excluding maintenance: Hubs S. à r.l. may interrupt the service of the site www.lechatbiotte.lu for maintenance purposes. Except in an emergency, these interruptions must take place at the times of the day that are least detrimental to traffic from Europe. Electronic signature: Your "click" on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.


Delivery is made by the delivery person to the address indicated by the customer at the time of his order. In the event that the address entered is inaccurate causing a delay or non-delivery, neither the delivery company nor Hubs S. à r.l. can be held responsible. Consequently, a non-delivery cannot give rise to the benefit of the buyer to:

  • The award of damages;
  • Cancellation of the order.

We therefore recommend that you confirm your exact contact details and a valid telephone number with us. Hubs S. à r.l. cannot be held responsible for the delay or non-delivery of the order if access to the premises is impossible for the deliverer (barrier, closed door, etc.). In case of absence of the customer, the order will be canceled and the amount of the order cannot be the subject of any compensation or refund. When placing your order, you will be asked for the desired delivery date and time slot. The delivery time indicated when registering the order is given for information only and is not guaranteed. Consequently, any reasonable delay in the delivery of the products cannot give rise to the benefit of the buyer to the allocation of damages or the cancellation of the order.


Cardboard packaging will be charged €5 to the customer during his first subscription. They are only payable once. With each delivery, the customer returns his previous box in a state of reuse. From two successive omissions of empty boxes to be given to the deliverer, an additional amount of €2.50 on the basic participation costs will be requested.


The products offered comply with the Luxembourg legislation in force and with the standards applicable in the Grand Duchy of Luxembourg. Hubs S. à r.l. cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities of importing or using the products you plan to order. The images, texts, graphics, information and characteristics illustrating the products presented are not contractual and are given purely as an indication to help you in your choice. Consequently, Hubs S. à r.l. cannot be held liable in the event of an error or omission in said images, texts, graphics, information and characteristics. Hubs S. à r.l. cannot be held liable in the event of non-performance of the sales contract due to a shortage of stock or unavailability of the product from its suppliers, a case of force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flooding, fire. Hubs S. à r.l. cannot be held liable for any damage related to an information society service, in particular: damage caused to the Customer's computer by the introduction of computer viruses spreading via the Internet network, damage caused by misuse of the site, unauthorized reproduction and use of any element of the site, damage caused by the interception of data due to hacking.



Products purchased on www.lechatbiotte.lu entitle you to the legal guarantee against hidden defects in accordance with article 1641 of the Civil Code. To be able to benefit from the product guarantee, it is essential to keep the purchase invoice of the product. The warranty does not cover:

  • defects and their consequences related to use not in accordance with the use for which the product is intended.
  • the consequences of exceeding the expiry date and inappropriate storage conditions.


In accordance with the Data Protection Act Directive 95/46/EC, you have the right to access and rectify personal data concerning you. Through us, you may receive commercial offers from other companies or organizations or also be informed of our offers by mail, telephone or email. If you do not wish this, all you have to do is write to us, giving us your surnames, first names, address and customer number at the following e-mail address: contact@lechatbiotte.lu. Right of access to the file: the information requested from you is necessary to process your order and may be communicated to the partners of Hubs S. à r.l.. In accordance with the Data Protection Act, Directive 95/46/EC, you have a right of access and rectification of personal data concerning you. The exercise of these rights is to be made with Biotté chat on contact@lechatbiotte.lu. Cookies: During your visit to our site a cookie is created and installed on your computer. It is necessary for the proper functioning of the site and only exists during the time of your stay on the site. It is he who retains the content of your boot and identifies you as the person who opened this exchange session with LeChatBiotté. It prevents a foreign person from replacing you. Please therefore allow the use of cookies during your visit to the site. Proof: The computerized registers, kept in the computer systems of the www.lechatbiotte.lu site, under reasonable security conditions, will be considered as proof of the communications, orders and payments made between the parties. Entirety of the contract These general conditions express the entirety of the obligations of the parties. No general or specific condition communicated by you may be incorporated into these general conditions.


This contract is subject to Luxembourg law. The language of this contract is French. In the event of a dispute, the courts of Luxembourg will have jurisdiction. The subscriber may terminate the contract in force by giving 2 months' notice, subject to compensation calculated on the difference in the discount granted (depending on the type of subscription) in proportion to the period of the shortened subscription and at the price of the 'current year. 27 avenue de la libération L-3850 Schifflange // Telephone 26 53 07 20 – Fax 26 53 07 21 // Email: contact@lechatbiotte.lu // www.lechatbiotte.lu // Authorization n°119 369/A VAT number: 2008 2450 735 // R.C. Lux. B 143813 // ID no. intracom: LU 2300 0933.